FAQs

Frequently Asked Questions

Q: How do I track my order?
A: Once your order is dispatched, you will receive a tracking link via SMS and email. You can also visit our Track Order page and enter your Order ID.

Q: What payment methods do you accept?
A: We accept all major payment methods including UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD).

Q: Is COD available for all orders?
A: Yes, COD is available across all pin codes in India. However, for orders above Rs. 5,000, we recommend prepaid payment.

Q: How long does delivery take?
A: Metro cities: 2-4 days | Tier 2 cities: 4-6 days | Remote areas: 5-7 days.

Q: Can I cancel my order?
A: Yes, you can cancel your order within 12 hours of placing it by contacting us at support@urbantrend.in.

Q: What if I receive a damaged or wrong product?
A: Contact us within 48 hours with photos. We will arrange a free pickup and send a replacement at no extra cost.

Q: Do you offer wholesale pricing?
A: Yes! We offer up to 40% off on bulk orders. Visit our Wholesale and Reseller page for details.

Q: Are your products authentic?
A: Yes, all products are sourced directly from verified suppliers and manufacturers. We guarantee 100% authentic products.

Q: How do I become a reseller?
A: Fill out the enquiry form on our Wholesale page or WhatsApp us at +91-XXXXXXXXXX. We will share our wholesale catalog and pricing.

Q: What is your return policy?
A: We accept returns within 7 days for damaged or defective products. Due to hygiene reasons, opened makeup and skincare products cannot be returned.

Q: Do you ship internationally?
A: Currently, we ship only within India. International shipping will be available soon.

Still have questions? Contact us at support@urbantrend.in or WhatsApp us at +91-XXXXXXXXXX. We are available Mon-Sat, 10 AM to 7 PM.