Refund policy
RETURN & REFUND POLICY — URBAN TREND®
www.urbantrend.in | support@urbantrend.in | Est. 1971
Last updated: 2026
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RETURN POLICY
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@urbantrend.in. Returns must be sent to:
Namokar E-commerce
Rori Bazar, Sirsa
Haryana — 125055, India
If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return questions, contact us at hello@urbantrend.in.
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DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
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EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (special orders or personalised items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
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EXCHANGES
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
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EUROPEAN UNION — 14-DAY COOLING OFF PERIOD
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition received — unworn or unused, with tags and original packaging — along with proof of purchase.
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REFUNDS
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at hello@urbantrend.in.
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CONTACT US
For returns and order queries: support@urbantrend.in
For refund queries: support@urbantrend.in
Return address: Namokar E-commerce, Rori Bazar, Sirsa, Haryana 125055
Urban Trend® — India's Beauty Problem Solver Since 1971
